General Questions

Our team is available Monday-Friday, from 8am-pm PST or MST (depending on daylight savings time). We operate two print and mail shifts daily, seven days a week if needed, to make sure your project is completed on time.

If your project ranges from 5,000 - 250,000 pieces you can expect a turnaround time of 5-7 business days from art approval. If your project ranges from 250,000 - 1M pieces you can expect a 7-12 day turnaround time. It is possible to expedite your project, but additional fees may apply. Please give us a call at 1-800-645-6659 to verify the turn time for 250,000 - 1M sized projects.

Of course! It’s what we do best.

Yes, give us a call at 1-800-645-6659 to learn what your next steps are.

Yes, we are always looking to meet the markets demands and invest in equipment to meet your needs.

Art and File Setup

Your files should be set up in CMYK color to achieve predictable and quality results.

Our mailing guidelines will be handy and help make sure your mailer is set up to meet USPS standards.

We prefer press-resolution PDF (Our TrueFlow print profile will help you get great results) and JPEG (please use the highest quality with no compression)

You should use a minimum of 300dpi when setting up your art files.

We sure do! You can download our TrueFlow printer profile here.

Yup! You can send us files through our online transfer system. If you send files through that system please make sure to notify your Account Exec so your job can be submitted into our order process.

There is a very small window between your art approval and printing. However, you may cancel your job as long as it has not gone to print. Please immediately call your Account Exec at 1-800-645-6659 if you need to cancel.

Printing and Production

Yup! We design, print, finish, and mail all of our projects from our 50,000 square-foot space in Phoenix, Arizona.

We use several house paper stocks which we use unless you specify a different stock. Please keep in mind that specifying a different stock might have an additional fee and might slow your turn time.

  • Postcards: 100# Gloss Cove
  • Self-Mailers: 100# Gloss Book
  • Letters: 60# Offset
  • Envelopes: 60# Offset

Yes! All of our house stocks are 25% Post-Consumer Recycled Content and are FSC-Certified. We are also an FSC-Certified facility.

Glad you asked! Our full equipment list can be viewed here.

Mailing

By default, all of our radius lists are licensed for one time use.

Absolutely! Your address is automatically added to the list by default.

Great question! Your mail list file should be exported as a .csv file from your data application. If you have questions on list set up, exporting, etc check out our List Guidelines.

Yes, we store your lists on a secure internal server for up to a year. Although we make efforts to back up all data safely and securely, we suggest you always backup a copy of your data, as we cannot be held responsible for any lost or corrupted lists.

Yes you can! Give us a call 1-800-645-6659 so we can help you get it set up.

Yup, and we will help you set it up! Give us a ring at 1-800-645-6659.

Your mailing list will be stored on our secure internal servers and will only be accessed by an authorized team member.

You do not need to use your own indicia. By default our indicia is used unless you tell us other wise.

We purchase our lists from some of the top national compilers such as InfoUSA, AccuData, Experian, Equifax, etc.